Live Nation and Ticketmaster are facing a class action lawsuit following a significant data breach that exposed personal information of approximately 560 million customers. The incident occurred on April 2, 2024, when hackers gained unauthorized access to Ticketmaster's cloud database, operated by Snowflake, Inc.

Key details of the breach:

• Discovered by Ticketmaster on May 23, 2024 (seven weeks after the incident)
• Customers notified on July 17, 2024 (almost two months after discovery)
• Hackers demanding $500,000 ransom to prevent data resale on dark web
• Compromised data includes names, contact information, and payment card details

The lawsuit alleges that Ticketmaster:

• Failed to adequately protect user data
• Delayed notification to affected customers
• Improperly retained personal identifiable information (PII) after purchases
• Engaged in unauthorized data selling to business partners and brokers

Impact on customers:

• Increased risk of fraud and identity theft
• Need for prolonged financial account monitoring
• Potential costs for protective measures (credit monitoring, credit freezes, reports)

The case, filed in California federal court, seeks damages of at least $5 million on behalf of affected customers. Ticketmaster has not yet responded to the lawsuit.

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