Spotify Reverses Car Thing Refund Policy Following Class Action Lawsuit

Spotify Reverses Car Thing Refund Policy Following Class Action Lawsuit

By Marcus Bennett

December 4, 2024 at 02:06 AM

Spotify has reversed its stance on Car Thing refunds following a class action lawsuit, now offering refunds to original purchasers of the $90 device. The company plans to disable all Car Thing devices through a firmware update on December 9, 2024, effectively ending its three-year hardware experiment.

The change in refund policy comes after Car Thing owners filed a lawsuit, arguing they wouldn't have purchased the device had they known it would become unusable in less than a year. While Spotify discontinued production in July 2022, they had initially promised continued support for existing devices.

Spotify Car Thing display device

Spotify Car Thing display device

How to Get Your Car Thing Refund:

  1. Contact Spotify customer support
  2. Provide proof of purchase (original email receipt)
  3. Wait 1-3 days for refund processing

Important Notes:

  • Only direct purchases from Spotify are eligible
  • Third-party purchases (eBay, etc.) are not eligible
  • Some users report receiving refunds in multiple installments
  • Original payment method will be refunded when possible

Spotify discontinues Car Thing hardware device

Spotify discontinues Car Thing hardware device

Spotify Car Thing product timeline

Spotify Car Thing product timeline

Users without access to their original payment method may need to provide bank account information for refund processing. The refund process appears to be working smoothly, with multiple users confirming successful refunds through various online forums.

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