Ticketmaster Confirms Major Data Breach Affecting North American Customers Weeks After Attack

Ticketmaster Confirms Major Data Breach Affecting North American Customers Weeks After Attack

By Marcus Bennett

December 7, 2024 at 11:32 PM

Ticketmaster has confirmed a significant data breach affecting customers in North America, weeks after the initial hack occurred. The breach impacted a third-party cloud database containing personal information of ticket buyers across the United States, Canada, and Mexico.

Ticketmaster logo on blue background

Ticketmaster logo on blue background

The compromised data includes:

  • Email addresses
  • Phone numbers
  • Encrypted credit/debit card numbers
  • Card expiration dates
  • Customer personal information

The breach occurred when a Belarusian contractor for Snowflake, a cloud data storage firm, was compromised. The hacking group ShinyHunters claims to have stolen a 1.3TB database from Ticketmaster, affecting 165 customers including Santander, Lending Tree, and Advance Auto Parts.

In response, Ticketmaster is:

  • Working with cybersecurity experts and authorities
  • Offering affected customers 12 months of TransUnion credit monitoring
  • Requiring enrollment within 90 days of notification

A lawsuit has been filed by California residents against Live Nation and Ticketmaster, alleging failure to protect customer data. The stolen information was reportedly offered for sale on the dark web for $500,000. Live Nation has confirmed the breach in a regulatory filing, describing it as a "criminal threat actor" attempting to sell Ticketmaster data.

Gavel in courtroom

Gavel in courtroom

Hooded hacker in dark clothing

Hooded hacker in dark clothing

Hacker suspect arrested with computer money

Hacker suspect arrested with computer money

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